Terms and Conditions

1. Introduction

Welcome to City and Sea Travel Group, the operator of City and Sea Adonis, a luxury Nile cruise experience.
These Terms and Conditions (“Terms”) govern your use of our website, booking platform, and all services provided by our company. By booking or using our services, you agree to be bound by these Terms.

2. Definitions

Company: City and Sea Travel Group, including its subsidiaries City and Sea Travel, City and Sea Adonis, and CSS City and Sea Services GmbH.
Service: All travel, tour, and cruise experiences offered onboard the City and Sea Adonis Nile cruise ship.
Guest/User: Any individual or entity booking or using our services.

3. Registered Business Addresses

City and Sea Travel (Egypt)
81 Abu Daoud, El Zahery, Nasr City, Cairo Governorate 11856, Egypt
Phone: +20 2 23504930

CSS City and Sea Services GmbH (Germany)
Mainauer Straße 3, 12161 Berlin, Germany
Phone: +49 (0)30 45957217

City and Sea Adonis (Cruise Ship)
In front of Arcan Etabe Luxor Hotel, Kornish Al Nile, Luxor, Egypt
Phone: +20 10 00958545

Email: online@cityandseaadonis.com

4. Booking and Cancellation Policy

Cancellations must be made in writing via email to online@cityandseaadonis.com.

30 days or more before your trip start date:
15% of the total booking value will be retained as a cancellation fee, and you will receive a refund of 85%.
29 to 15 days before your trip start date:
25% of the total booking value will be retained as a cancellation fee, and you will receive a refund of 75%.
14 to 3 days before your trip start date:
50% of the total booking value will be retained as a cancellation fee, and you will receive a refund of 50%.
Within 48 hours before your trip start date or in case of a no-show:
100% of the total booking value will retained as a cancellation fee, and no refund will be issued.

Refunds will be processed using the original payment method for the booking.

5. Payment Terms

All payments and transactions are managed by CSS City and Sea Services GmbH, under formal contractual arrangements. This administrative setup does not affect the guest’s booking or experience in any way.

6. Service Delivery

All services are provided in person during the booked cruise or associated excursions. We do not ship or deliver physical goods.

7. User Responsibilities

Guests are expected to:

Follow all safety instructions issued by the crew and tour guides.
Respect local customs, cultural heritage sites, and fellow travelers.
Provide accurate information during booking and check-in.

8. Chargebacks, Refunds, and Disputes

Guests are encouraged to contact us directly in the event of a billing issue or dispute. Refunds are handled according to the cancellation terms above.
Unauthorized chargebacks may result in administrative fees and suspension of future bookings.

9. Complaints and Dispute Resolution

Any complaint must be submitted in writing to online@cityandseaadonis.com. We aim to resolve all matters amicably.

10. Amendments

The Company reserves the right to amend these Terms at any time without prior notice. Updates will be published on our official website, and continued use of our services constitutes acceptance of any changes.

11. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Egypt.